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Summary of jobs
Job Title	Location	Posted
Customer Service Manager	Federal Way, WA	4-01-2008
Long Haul Driver	Fife, WA	4-29-2008
Sales Associate	Federal Way, WA	3-14-2008
Sales Support/Administrative Assistant	Federal Way, WA	3-27-2008

Job Title	Customer Service Manager
Company	Animal Supply Company
Location	Federal Way, WA
Position	Full Time
Openings	1
Posted	4-01-2008

Job Description

Animal Supply Company, an industry leading high-growth wholesale/distribution Company with $100mm in annual sales and 250 employees headquartered in Federal Way, WA is in need of an experienced Customer Service Manager.

Under your leadership and guidance, our team of elite Customer Service Representatives will serve and delight our key customers. There is nothing more important than assuring our customers' ultimate satisfaction with the products and services we provide to them.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Assure complete customer satisfaction at all times at every customer touch point.
Complete daily route review to assure there are no missed or past due orders.
Manage new customer contact(s) to assure that all have a very positive experience from initial application to receipt of first invoice and beyond.
Trouble shoot and resolve escalated customer situations.
Track and report monthly and YTD productivity of the Customer Service Department using measures of output.
Assure appropriate staffing levels based on budget and/or percent of sales.
Assure all employees including all new hires are trained and/or cross-trained appropriately and that all current staff achieves required levels of certification at appropriate time.

KNOWLEDGE and SKILLS:

Excellent communication and problem-solving skills.
Projects confidence while working with customers.
Knowledgeable about company products, services and delivery.
Ability to manage customer service staff.
Ability to work effectively in a fast-pace, time-critical environment.
Excellent listening skills and attention to detail and accuracy.
Able to work cooperatively with others in sales, accounting, and operations to complete a project or transaction.

EDUCATION and/or EXPERIENCE:

Minimum high school diploma or GED; college degree preferred.
Management/Supervisory experience is required, preferably in a customer service role.
Previous experience in a wholesale environment preferably with many SKU's is required.
Pet industry experience is highly desired.

COMPUTER SKILLS:

Microsoft Office including Word, Excel and Outlook.
10-key by touch and type 40+ wpm.
AS400 experience preferred.


Company Information
	Serving independent pet specialty retailers since 1987, Animal Supply Company has recently combined with Animal Supply Logistics, formerly Western Farm Center, to become one of the nations leading pet food and supply distributors. Based in the Northwest quadrant of the United States, Animal Supply Group services customers in 7 Western States. Using our own fleet of over 20 semi-trucks, independent pet specialty retailers are serviced on a weekly basis from Fresno, California to Fairbanks, Alaska. Visit www.animalsupplycompany.com to learn more.


How to Apply
	Applications are accepted by sending your Cover Letter and Resume in a single MS Word attachment or pasting your Cover Letter and Resume into the body of the email. Please send the email to csm.pmsi@hiredesk.net Please Note: Emails are processed electronically, so your contact information (Name, Address, Phone and Email) must appear at the top of the resume.

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Job Title	Long Haul Driver
Company	Animal Supply Company
Location	Fife, WA
Position	Full Time
Openings	1
Posted	4-29-2008


Job Description
	Animal Supply Company, an industry leading high-growth wholesale/distribution Company with $100mm in annual sales and 250 employees is in need of a Long Haul Driver to deliver products from our Fife, WA warehouse to Customers from Hermiston, OR to Salt Lake City, UT. In this role you will leave on Tuesday and return on Friday. This position is physically demanding and as our new driver you will be working in a variety of environments to include distribution centers, customer warehouses and other facilities. ESSENTIAL RESPONSIBILITIES: Make sure that orders are complete as loaded onto the truck. Note discrepancies or problems with deliveries and discuss with manager. Unload customer's orders with courtesy and professionalism. Must be able to lift up to 70 pounds on a regular basis. Must be able to operate pallet jacks safely. Must have forklift operator certification. EDUCATION and/or EXPERIENCE: 1 -2 years commercial driving experience preferred Must provide proof of a clean driving record Must have current medical certification Must provide copy of CDL class A certification Ability to work very well independently and as part of a team required. Ability to perform very well in a changing work environment Must have good writing and communication skills.


Company Information
	Serving independent pet specialty retailers since 1987, Animal Supply Company has recently combined with Animal Supply Logistics, formerly Western Farm Center, to become one of the nations leading pet food and supply distributors. Based in the Northwest quadrant of the United States, Animal Supply Group services customers in 7 Western States. Using our own fleet of over 20 semi-trucks, independent pet specialty retailers are serviced on a weekly basis from Fresno, California to Fairbanks, Alaska. Visit www.animalsupplycompany.com to learn more.


How to Apply
	Applications are accepted by sending your Cover Letter and Resume in a single MS Word attachment or pasting your Cover Letter and Resume into the body of the email. Please send the email to fife.pmsi@hiredesk.net Please Note: Emails are processed electronically, so your contact information (Name, Address, Phone and Email) must appear at the top of the resume.

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Job Title	Sales Associate
Company	Animal Supply Company
Location	Federal Way, WA
Position	Full Time
Openings	1
Posted	3-14-2008


Job Description
	Reber Ranch is a family-owned business that has been operating in the same Kent location for 23 years. We provide quality products at an affordable price for the horse and pet owner as well as hobby farmers. Our friendly atmosphere and superior customer service set us apart, and makes your shopping experience unique this is not your average feed store! We are currently looking for an enthusiastic and knowledgeable Sales Associate for our store. If you love pets, apply today! Full & Part time positions available. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned. Ability to provide excellent customer service Assist with Stocking and Merchandising Retail experience required Occasional lifting of up to 50lbs EDUCATION and/or EXPERIENCE: Exceptional customer service skills are essential Ability to work very well independently and as part of a team Capability to perform well in a changing work environment Business hours: 9-6 Monday through Saturday and 10-5 on Sunday Benefits: Medical & Dental, paid vacation, and an employee discount. Salary: DOE


Company Information
	Animal Supply Company is one of the nations' leading pet food and supply distributors, delivering success to independent pet specialty retailers in 7 Western States. For more information, please visit us at www.animalsupplycompany.com Visit www.animalsupplycompany.com to learn more.


How to Apply
	Applications are accepted using our online application process or email. Please click HERE to start the online application process (Preferred Method). To submit your application by email, please send your Cover Letter and Resume in a single MS Word document or paste your Cover Letter and Resume into the body of the email. �Please send the email to sarr.pmsi@hiredesk.net Please Note: Emails are processed electronically, so your contact information (Name, Address, Phone and Email) must appear at the top of the resume.

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Job Title	Sales Support/Administrative Assistant
Company	Animal Supply Company
Location	Federal Way, WA
Position	Full Time
Openings	1
Posted	3-27-2008


Job Description
	Animal Supply Company is one of the nations' leading pet food and supply distributors, delivering success to independent pet specialty retailers in 7 Western States. For more information, please visit us at www.animalsupplycompany.com Animal Supply Company is looking for an enthusiastic Sales Support Representative/Administrative Assistant to join our dynamic company! As our Sales Support Representative/Administrative Assistant you will be responsible for maximizing the productivity of the sales department by handling administrative and project support duties, providing excellent customer service, and acting as an intermediary between sales, other departments, and vendors. Responsibilities and Duties: Updates and tracks sales performance information. Creates weekly and monthly commission reports and makes adjustments as needed. Maintains vendor contact lists and runs vendor reports as directed. Organizes and processes sales representatives' expense reports. Coordinates meetings and arrangements. Generates order pads, prices lists, and shelf tags as needed. Provides front desk administrative assistance for the Sr. Management team. Performs ad hoc special projects including research and follow-up, procedures documentation, and clerical projects. Maintain conference room and reception area so it portrays a welcoming and professional appearance. Creates and maintains complex Excel worksheets and Word documents. Requirements/Education: Associate's degree and 2-3 years of administrative or sales support Proficiency using MS Outlook, Word, and Excel (including ability to efficiently use mail merge function) Work effectively in a fast-pace environment Excellent communication and problem-solving skills Attention to detail


Company Information
	Serving independent pet specialty retailers since 1987, Animal Supply Company has recently combined with Animal Supply Logistics, formerly Western Farm Center, to become one of the nations leading pet food and supply distributors. Based in the Northwest quadrant of the United States, Animal Supply Group services customers in 7 Western States. Using our own fleet of over 20 semi-trucks, independent pet specialty retailers are serviced on a weekly basis from Fresno, California to Fairbanks, Alaska. Visit www.animalsupplycompany.com to learn more.


How to Apply
	Applications are accepted using our online application process or email. Please click HERE to start the online application process (Preferred Method). To submit your application by email, please send your Cover Letter and Resume in a single MS Word document or paste your Cover Letter and Resume into the body of the email. �Please send the email to ssraa.pmsi@hiredesk.net Please Note: Emails are processed electronically, so your contact information (Name, Address, Phone and Email) must appear at the top of the resume.

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